Terms and Conditions

Pricing
All prices listed on this Website are in Australian dollars. Prices are GST inclusive and you will be sent a tax invoice with your order. Prices do not include shipping and handling costs,  these costs will be calculated and added to your order during checkout.

Minimum Order
There is no minimum limit to purchases.

Payment
All payment will be processed through Paypal

Online Shopping
All orders are to be processed through the online shopping cart.

Refunds

Any discrepancies must be reported within 7 days of receiving your order.  No returns or exchange will be allowed after 7 days from receipt of your order.

It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on Dragonflylane – the cake soap shop’s behalf). International returns can also be accepted for being faulty, damaged, or exchanged. Please ensure full tracking details (airway bill or tracking number) are provided in order to monitor the speed of the parcel being sent back.

If an error has been made by Dragonflylane – the cake soap shop with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.

Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This will incur a 20% restocking fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer’s expense. 20% Restocking Fee covers costs of time and labor involved with returning goods to store.

Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly.

All goods/products must be unused when returned to Dragonflylane – the cake soap shop in order to qualify for a credit or refund.

Privacy Policy 

Copyright

All information including photos on this website, unless otherwise stated, remains copyright of Dragonfly Lane – The Cake Soap Shop and is protected by Australian copyright laws. The copyrighted material and content of this site may not be reproduced by any individual or entity, in whole or in part in any form whatsoever without the prior written consent of Dragonfly Lane.

Your Privacy

Personal information provided by you will only be used to process transactions, build your account and store it in our customer database and to deliver your order. Any sensitive information will be treated with the utmost security and confidentiality. Your e-mail address will only be used for the purpose for which you have provided it.
Dragonfly Lane – The Cake Soap Shop does not share, trade, sell, or rent your personal information to others.

Should you wish to be removed from the database you can do so at any time by emailing me at dragonflylane@bigpond.com.

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